Shipping Policy

Last Updated: June 2026

At Zomise, we strive to provide a fast, reliable, and hassle-free shipping experience for every customer. This Shipping Policy outlines how orders are processed, shipped, and delivered. We are committed to ensuring that your beauty products, fashion items, and accessories reach you safely and in excellent condition.

Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it as quickly as possible. Orders are generally processed within 1–2 business days, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. You will receive an email or SMS confirmation once your order has been dispatched.

Shipping Time

Delivery times vary depending on your location and the shipping method selected during checkout. Most orders are delivered within 3–7 business days for domestic locations. Delivery schedules may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on the delivery location, order value, and applicable promotional offers. Any shipping costs will be displayed during checkout before you complete your purchase. From time to time, Zomise may offer free shipping on eligible orders as part of special promotions.

Order Tracking

After your order has been shipped, you will receive a tracking number along with shipping details via email or SMS. This allows you to monitor your package and stay updated on its delivery status until it reaches your doorstep.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including the correct address and contact number. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts. If a delivery cannot be completed due to inaccurate details, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact our customer support team within 48 hours of receiving your package. Kindly provide your order number and clear photos of the package or product so we can investigate the issue and offer an appropriate resolution as quickly as possible.

Shipping Restrictions

Currently, Zomise delivers to selected serviceable locations. Delivery availability may vary depending on your region. Some remote locations may require additional delivery time or may not be eligible for shipping. We continue to expand our delivery network to serve more customers.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through the Contact page. We are always happy to assist you and ensure a smooth delivery experience.