Payment & Refund Policy

Last Updated: June 2026

At Zomise, we are committed to providing a secure, transparent, and convenient payment and refund experience for all our customers. This Payment & Refund Policy explains how payments are processed, when refunds are applicable, and the steps involved in requesting a refund. By placing an order or booking a service through our platform, you agree to the terms outlined in this policy.

Payment Methods

Zomise accepts secure online payment methods, including credit cards, debit cards, UPI, net banking, digital wallets, and other payment options available at checkout. All transactions are processed through trusted payment gateways to ensure the safety and security of your financial information. Customers are responsible for ensuring that the payment information provided is accurate and valid before completing a transaction.

Order Confirmation

Once your payment is successfully completed, you will receive an order or booking confirmation through email or SMS. If you do not receive a confirmation within a reasonable time, please contact our customer support team. Orders will only be processed after payment has been successfully verified.

Refund Eligibility

Refunds may be approved if an order is cancelled before shipment, if an item is unavailable, or if a verified issue occurs with the delivered product or booked service. Refund requests must comply with our return and cancellation guidelines. Products that have been used, damaged after delivery, or do not meet our return conditions may not qualify for a refund.

Service Cancellations

Beauty service appointments may be cancelled or rescheduled before the scheduled appointment time. Refund eligibility for cancelled appointments depends on the cancellation timing and the specific service booked. Appointments cancelled after the permitted cancellation period or missed without prior notice may not qualify for a refund.

Refund Process

Once a refund request is reviewed and approved, the refund will be processed through the original payment method used during the purchase. The time required for the refunded amount to appear in your account depends on your bank or payment provider. Customers will receive a notification once the refund has been initiated.

Failed or Duplicate Payments

If your payment fails but the amount has been deducted from your account, please wait for your bank’s processing period. In most cases, the amount is automatically reversed. If the issue continues, contact our customer support team with your transaction details so we can assist you. Any duplicate payments made accidentally will be verified and refunded after confirmation.

Non-Refundable Items

Certain products, promotional offers, gift cards, digital services, and special discounted purchases may not be eligible for refunds unless required by applicable law. These items will be clearly identified at the time of purchase whenever applicable.

Contact Us

If you have any questions regarding payments, cancellations, or refunds, please contact our customer support team through the Contact page. We are committed to resolving payment-related concerns quickly and ensuring a smooth shopping experience for every customer.